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Contact Us | FAQ

01. I want to know about the status of an order I have placed.

02. I want to place an order.

03. I have a question about an order I have received

04. I want to change my order.

I want to know about the status of an order I have placed

01. How do I know the status of my order?

02. How do I know when my order has shipped?

03. How Do I track the location of my order?

04. Why hasn't my package arrived yet?

Status Updates


With in 24 hours of successfully completing an order you will receive an e-mail confirmation from Items which are in stock at one of our shipping facilities are typically processed and shipped in 1-2 business days. If your order is delayed, you will receive periodic updates from one of the friendly customer service representatives. If you have any questions about your order please contact us via phone 888-271-7500 or e-mail at


***Note: If your billing information does not match the information your credit card company has on file your order may be delayed while we contact you. We do this to protect you from identity thieves!!


We place an extremely high value on customer security and privacy. We take many precautions in verifying the security and privacy or orders. For this reason, most orders take a minimum of 24-48 hours to leave our warehouse, before entering the shipping process. 


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Shipping Confirmation


Once your order has been processed and shipped, you will receive an e-mail confirmation from This confirmation will include your tracking number(s) (if available), a detailed list of items that have shipped, a detailed list of items that are back-ordered, and the total amount charged to your account. Please be aware that we have multiple shipping facilities and your order may come in multiple packages. Due to the design of our order management system items that must be shipped from an alternate shipping facility may appear in the back-ordered section of your initial receipt. Your credit card will only be charged for the items when they are shipped.

***Note: If your billing information does not match the information your credit card company has on file your order may be delayed while we contact you. We do this to protect you from identity thieves!!

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Tracking Your Order


Tracking information for your order will be emailed to you with the shipping confirmation. With the tracking number you can use the tracking feature on the respective courier’s website. uses a few different shipping couriers, please be sure to note which courier your packages are shipping with. This information will be provided with your tracking number. If your order is shipped in multiple packages, they may not all be delivered by the same courier.

Tracking information is not always available for packages shipped via ground shipping. Packages going to military addresses are not traceable while in transit. Some tracking services only provide proof of delivery and do not provide status updates of the package while in transit. Some couriers can take up to 48 hours to provide initial tracking information; your package may not be traceable at this time.

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Delivery of Your Items


Please allow ample time for delivery of your items. The anticipated time frame for shipping does not include the 1-2 business day order processing time for in-stock items to be processed, packaged, and leave our warehouse. Sorry, if you place an order at 11pm Pacific Time and select Next Day Air Shipping your package will NOT be on your porch in the morning. Our shipping locations are all located in Michigan; please take this into account when you are selecting a shipping method.

While our shipping staff works late into the evenings, on weekends, and some federal holidays; the shipping couriers do not. While you may receive an e-mail notifying you that your packages have been shipped at night, on a weekend or federal holiday; please keep in mind that those packages will not actually be picked up by the shipping courier until the next business day. 

Large or extremely heavy items may be shipped via a freight trucking company. These items typically take 7-14 business days for delivery. For further information regarding freight shipments please contact our customer service department via phone 888-271-7500 or e-mail at

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I want to place an order

01. How do I find a product that I am looking for?

02. Where can I find more information about a product?

03. How do I add items to my shopping bag?

04. How can I make changes to my shopping bag?

04. How do I calculate shipping delivery time?

05. How do I checkout?

How do I find a product that I am looking for?


The thousands of products available on can be found by using the Keyword Search Box at the top of the home page or by using our Product Navigation System at the top of the home page. To help you narrow your search you will find a variety of sorting functions in the left hand navigation on your screen.

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Learning More about Products


If you click on a product you’ve found on you will be directed to its product page. The detailed product page will display the availability of the sizes and colors of the product. In addition to availability you will also see a detailed description of the product. Depending on what item you are looking at you may see product specifications, product reviews from customers, product video reviews from our experts, buying guides, size charts, fit guides and a whole host of information designed to help you find the best products for you. If you still have questions please click on the Live Chat speech bubble (only visible when a customer service representative is logged in to Live Chat) to speak with on of our customer service representatives.

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Adding Items to Your Shopping Bag


Adding items to your shopping cart is a fairly simple process.

• First you need to choose which item you want to order including size, color and/or any other selectable options available next to the product image on the product page. If the orange button says "Select Option" then all necessary options have not been selected for the product you are purchasing.

• Next you will need to select the quantity of the item you wish to receive. Next to the item’s detailed option information (ex. Size/Color) on the product page you will be able to type the specific quantity you wish to receive in the box next to the Add to Cart button.

• Click the Add to Cart button to add the item(s) to your shopping bag.

• Your shopping cart is editable and accessible by clicking the shopping bag | check out with item count in the top right corner of each page.

Please take note of availability: offers many items as pre-sale through out the season. These items will have an expected shipment date displayed in red next to the selectable options (ex. Size/Color). That date is an estimated date based on when the product should be available to be shipped from our shipping locations. If an item is out of stock you will not be able to add it to your shopping cart.

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Making Changes to Your Shopping Bag


You can make the following changes to your shopping bag:


• Update the quantity.


To do this, simply type in the quantity you wish to purchase and click the "Update Cart” button above the order total and “Checkout” button in the shopping bag.


• Remove an item from your bag.

To do this, click the "Remove" button located next to the quantity display in the shopping bag.


• Edit the size/color of an item in your bag.

In the shopping cart you can click on the “Edit Details” button under the product title next to the image which will open a smaller window with the product page where you can select another size or color. When you click the update button the product will change in your bag.

Once you are satisfied with the items in your cart, click the Checkout button where you can choose to create an account or login as a returning customer which allows you to save your billing and shipping information and may provide you with special offers. If you choose to take advantage of guest checkout you can do that too.


• Return to shopping.

If you wish to continue shopping you can use the shopping bag to store items you wish to purchase. Click on the "Continue Shopping" button located the bottom of the shopping cart next to the “Checkout” button to search the site for additional items. At any time during your shopping experience, you can return to your shopping cart by clicking on the Shopping Bag icon located in the top right corner of the site.


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Calculating Delivery Time


Delivery Time = Two Business Day Order Processing Time + Shipping Time


Processing for all orders will take 1-2 Business Days. Selecting express shipping does not shorten the processing time. Please allow ample time for shipping, for the “safest” delivery time calculation add two business days worth of processing time to the shipping time you select upon check out.  Including the order processing time “Overnight Shipping” may actually take up to 3 business days to be delivered to you.


You place your order on Wednesday before Thanksgiving (Nov. 23) at 11pm in California; your order won’t start processing until the following business day. We are closed for the holiday Thursday, so you order should be processed, packed, and stacked ready for shipment by Monday (2 Business Days). Since our shipping couriers don’t pick up packages on weekends or holidays, the package won’t actually leave the shipping location until Tuesday if it is processed after the UPS pick-up for the day. If you selected ground shipping it can take up to 7 business days to reach your intended shipping location. Your package could take until December 7th to be delivered.


Please make a note of the product availability when adding the item to your shopping cart. In order to provide you with the best product selection, offers many items which are on-order from the manufacturers or are Drop Shipped directly from the manufacturer.


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Proceeding Through Checkout


Shopping Bag | Reviewing Your Order

Once you have filled your bag with all of the amazing new items that you wish to purchase, click on the shopping bag icon at the top of the webpage to view your shopping bag. This page will allow you to review your order. Please review your order carefully to ensure that you have selected the correct sizes, colors, and quantities etc. of each item. Once you check out you will not be able to change your order with out contacting customer service. Below the line displaying the total price for your order is a box to enter coupon codes. Once enter your coupon code you must click the “Update Cart” button for the shopping cart to re-calculate to reflect those changes.  After completing this page click the “Checkout” button.


Shipping and Payment | Logging-In and Creating and Account

When you click the “Checkout” button you will be prompted to either login (if you are not already logged in) or to check out as a guest. If you use guest check out you will need to enter your billing and shipping information and select a shipping method. Once your zip code is entered your shopping cart will refresh and apply sales tax if applicable. Keep in mind the 1-2 business day order processing time when selecting your shipping method. If you log into your account you billing and shipping information will be saved from your previous order with or one of our sister sites. If you have a gift card from you will be able to apply the gift card during the checkout process.

Order Confirmation

You will now be able to view your order confirmation page. This page will display your order and all information that you entered. You will also be able to view your order number on this page. You may want to print this page for your records, but you will also be e-mailed this information within 24 hours.

Please be aware:

• Review your order carefully. You cannot make changes to your order after submission without contacting customer service.

• When selecting a shipping method, keep in mind that it will take 1-2 business days for your order to be processed in our warehouse before being shipped.

• For security purposes, the billing address that you enter must match that of the credit card you use for payment.

• Orders may be delayed if the billing address entered does not match the address your credit card company has on file. We do this to protect you from identity thieves!!

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I have a question about an order I have recieved

01. What is your return policy?

02. How should I exchange/return an item?

03. What is you return address?

04. What should I do if I received the wrong item, color or size?

Returns, Exchanges and Warranty Information

Return Policy

Days Since Delivery Condition Policy
0 - 45 Days New/Unused Full Refund for Original Purchase Amount (Less Shipping Costs)*
45 - 90 Days New/Unused Store Credit for Original Purchase Amount (Less Shipping Costs)
>90 Days New/Unused No Refunds Allowed
0 - 90 Days Used** No Refunds Allow

*Special Order merchandise shipping directly from the manufacturer is subject to a restocking fee up to 25% for returns and exchanges. Please contact customer service for details at 1-888-271-7500

How to Initiate a Return

  1. 1
    Complete the Returns Form Included In Your Original Shipment. If you've misplaced your form it can be found HERE.
  2. 3
    Contact Us for your discounted return label, the cost of which will be automatically deducted from your return.
    Click HERE to start a Chat Email Us at: Call Us at: 888-271-7500
  3. 4
    Drop Off your item(s) at Any UPS Location or UPS Box.

The processing time for a return is 3-5 business days (Monday-Friday, excluding holidays) upon receiving your item(s).

*For oversized or freight items (i.e. kayaks, stand up paddleboards, etc.) please contact our customer service department for a return quote

Prefer to ship it yourself? Use the address below, and drop your return off at your preferred shipping carrier. Just remember to contact us with your tracking information so we can keep you up-to-date on your return status. Returns Department

2240 Greer Boulevard

Sylvan Lake, MI 48320

Packaging your Return

To ensure a speedy refund, follow these guidelines when packaging your return item(s):

  • - All items must be returned in their original condition - This means that items should be unworn, unwashed, free of any stains, tears, scuffs or smells (i.e. smoke or pet hair)
  • - Items must be returned in the original packaging with any/all manufacturer tags and accessories
  • -
    If you are returning boots, footwear or something else with a manufacturer box, please do not use the original box as the shipping box.
    Simply re-package the way they were sent to you in the original shipping box or similar.


To exchange your new & unused item(s), place a new order and then initiate a return of your original purchase within 45 days.

This will ensure you receive your new item quickly and reduce the risk of it selling out. You will receive a full refund for items returned in New/Unused condition (minus any shipping costs) once they are received at our warehouse.

Warranty Information

Should your item have a defect, Our Customer Service Team would be happy to help you facilitate a warranty claim with the manufacturer. does not pay for return shipping for warrantied items, the customer is responsible for the cost to ship the defective items back to or the manufacturer. For full information, and to start your warranty process, call us at 888-271-7500

More Questions?


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